Help Desk Technician ($25/hr)


Job Type: 4-6-Month Contract-to-hire

Compensation: $25/hr

We are supporting one of the most reputable enterprise organizations in Colorado. They offer an unparalleled mission and work environment, and this team is at the forefront of mission-critical technical support. If you are looking for a career in technology where you will interact with amazing users/customers every day with plenty of ever-changing challenges, we want to talk with you!

This position is on the enterprise help desk. You will be the first line of contact for all technical issues. Candidates will provide quality phone support to enterprise staff in a 24/7 environment on all company supported applications. This can include, but not limited to, documentation, tracking and monitoring all support requests and incidents and other peripherals used in the company as well as related telecommunications systems.

Required Skills:

Active Directory – Basic Understanding

Citrix – Basic Understanding

Microsoft Office – Basic Understanding

Mobile support – Basic Understanding

Printer support – Basic Understanding

Chat and Online Meetings support – Basic Understanding

Command Prompt – Basic Understanding

Phone etiquette/Call handling (40-70 calls per day) – Proficiency

Ticketing Systems/Documentation – Proficiency

Preferred Skills:            

Citrix – Basic Understanding

EPIC – Basic Understanding

VPN – Basic Understanding

Education:

High School Diploma



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