Help Desk Technician

Help Desk Technician
This position is on an enterprise Help Desk supporting a Healthcare environment. Candidates will provide Level 1 support to enterprise staff on company supported applications.

Location: Aurora, CO (225 & Colfax) – Hybrid attendance model based on ability to meet metrics. Higher metric scores = ability to work remotely more
Rate: $25-27/hour
Terms: 4-6 month contract to hire
Onboarding Requirements if offered the position: MUST be vaccinated against COVID-19, able to pass drug screen (including marijuana), and clear background check.

Required Skills:
Active Directory – Basic Understanding
Microsoft Office – Basic Understanding
Mobile support – Basic Understanding
Printer support – Basic Understanding
Chat and Online Meetings support – Basic Understanding
Command Prompt – Basic Understanding
Phone etiquette/Call handling (50-70 calls per day) – Proficiency
Ticketing Systems/Documentation – Proficiency
 
Preferred Skills:        
Citrix – Basic Understanding
VPN – Basic Understanding

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