IT Support Specialist – Denver $50-60K annually


Ready to take your IT skills to the next level while supporting our client’s mission to help Colorado companies thrive? We are a well-established, industry leading MSP and our team is seeking a IT Support Specialist who wants to work in an environment that has:

·    Great people to work for and a great team to work with

·    Hard to find combination of a small company with great benefits and plenty of opportunity to grow

·    A company who cares about its employees and clients

·    Training opportunities

·    Challenging, fast paced environment

·    All the tools you could ask for to make the job easier

ESSENTIAL JOB FUNCTIONS:

• Provide Tier 1 & 2 support for end user applications and services, including handling help desk phone calls and support tickets with outstanding customer service and in a timely manner.

• Deploy and upgrade end user software.

• Daily administration of end user systems, including but not limited to workstations, printers, office phones and mobile devices, using central desktop management software.

• Administer mobile clients and associated remote access systems

• Administer corporate computer policies.

• Provide end user education.

• Independently diagnose, investigate, and resolve system and service problems.

• Perform other duties and tasks as assigned.

KNOWLEDGE & EXPERIENCE:

• Excellent grasp of all client computer hardware, including, but not limited to peripherals, memory architectures, buses, video adapters, and storage

• Excellent knowledge of and experience using enterprise administration tools for packaging and deploying software.

• Excellent grasp of the administration and use of popular mobile devices

• Working knowledge of Azure Cloud, Office 365, Microsoft Windows Networking, Active Directory, PowerShell and Group Policies

• Working knowledge of networking technology, including, but not limited to TCP/IP, MAC protocol, Wireless protocols, network interface cards, Ethernet switches, network cabling, remote access methods and securitys

• Demonstrated ability to work on a team as well as independently with little supervision

• Excellent communication skills, both written and oral

• Self-motivated, goal-oriented professional with an ability to write technical documentation for internal use as well as end user facing documentation for self-help.

• Excellent organizational skills and prioritization capabilities

• Able to work in a high stress environment with changing priorities while meeting established deadlines

Comp and Benefits:

Compensation: $50-65k annually

Excellent benefits including medical, dental, vision, disability and 401K

If you are looking for a fun, rewarding, fast paced, and challenging opportunity working with new and exciting technology to grow your career, this could be the role!