Scrum Master, Technical Coordinator- 120K – Denver, CO


We are so excited to be partnered with a fast-growing health analytics startup who is seeking an experienced Scrum Master, Technical Coordinator to support its growing team.

The Scrum Master, Technical Coordinator is generally responsible for:

1. Ticket Management: Overseeing ticket management and prioritization between other business units and the technical team.

2. Scrum Master Responsibilities & Agile Coaching: Managing the Scrum process and playing an active role in Agile coaching. This is inclusive of teaching the team new tools that increase the quality of their work experience, increase the quality of their output, and increase their general speed, efficiency and performance.

3. OKR & KPI management: Supported by guidance from the CTO, the Technical Coordinator plays a key role in ensuring team OKRs and KPIs are relevant, regularly updated, and that they are the core focus of the team’s work effort. This role reports to the Chief Technology Officer.

ESSENTIAL JOB FUNCTIONS:

Ticket Management and Stakeholder Coordination

● Manages tickets submitted from other business units (Commercial, Sales, Marketing) in Jira, and regularly communicates status to ticket stakeholders.

● Works with relevant business units and key players to prioritize tickets for the technical team and set expectations around realistic ticket delivery for stakeholders.

● Identifies dependencies and potential blocks relative to ticket creation and works in advance of the technical team to seek clarification from other business units or prepare necessary team members for next steps. Scrum Master Responsibilities & Agile Coaching

● Facilitates daily stand-ups, sprint planning meetings, backlog grooming, and team retrospectives.

● Actively coaches and explores opportunities for improvement with individual contributors and the broader team.

● Conducts regular lunch and learns or separate work sessions to teach the technical team new tools that will improve their collaboration and performance. Examples include facilitated discussions on how to use an Eisenhower Matrix, exploring team toxins, developing a shared understanding of the definition of done, or tools for reducing work in progress (WIP).

● Actively manages and reviews the team risk register with team contributors and the CTO. OKR and KPI Management

● At the guidance of the CTO, works with contributors at the appropriate intervals to define team OKRs and KPIs.

● Facilitates the regular updating of OKRs and KPIs for reporting to the broader organization.

● Uses the established OKRs and KPIs to orient work priorities for the team and minimize distractions.

● Reviews successfully or unsuccessfully completed OKRs and KPIs at the appropriate interval with the team to celebrate wins and develop learnings from missed targets.

KNOWLEDGE / SKILLS / ABILITIES:

● Ability to prioritize and effectively manage multiple, concurrent projects; ensuring documentation, organization and timelines are met.

● Demonstrated ability to work cooperatively and strategically in a team environment with all levels of professional, technical, and administrative staff.

● Excellent administrative, interpersonal and communication skills.

● Ability to deal with highly confidential information and act as a liaison between the Chief Technology Officer and internal business units.

● Skills to collaborate with and achieve actionable results through and with others.

● Ability to build strong and sustainable relationships.

● Capability to interact within all levels of the organization.

● Demonstrated ability to plan, organize, coordinate, and direct multiple projects and activities with varied deadlines; and utilize sound judgment.

NICE-TO-HAVES:

● Familiarity with healthcare technology best-practices and compliance standards surrounding HIPAA. They encourage people from historically underrepresented communities in technology to apply, including but not limited to women, people of color, people with disabilities, people of all age brackets, people with complex work and life histories, and those who identify as LGBTQ. They are a distributed team with hubs in the Denver area and Madison. Denver/Boulder is preferred, but candidates living anywhere are encouraged to apply and will not be required to relocate. US work authorization required.

 THE TEAM:

Our client is a small team of physicians, data scientists, economists, and health technologists committed to high-value care. They are passionate about their work and have a strong culture of healthy debate and challenging ideas. You should expect to receive challenging, nuanced, thought-provoking reactions to your work, and they are looking for a candidate who can thrive and participate in this kind of environment while staying action-oriented. They have fun together, with regular office happy hours and quarterly retreats, but we are also committed to diversity of lifestyles and to supporting work-life balance.