Technical Support Tier II


This position is onsite in Downtown Denver, CO (parking stipend available)
Pay: $30/hr
Terms: 4-6 month contract to hire

Technical Support Tier II is responsible for the installation, maintenance, and support of corporate systems and providing outstanding customer service to the users of those systems.

This position reports to the Technical Support Manager.

ESSENTIAL JOB FUNCTIONS:

Provide Tier 1 & 2 support for end user applications and services, including handling help desk phone calls and support tickets with outstanding customer service and in a timely manner.

Deploy and upgrade end user software.

Daily administration of end user systems, including but not limited to workstations, printers, office phones and mobile devices, using central desktop management software.

Administer mobile clients and associated remote access systems

Administer corporate computer policies.

Provide end user education.

Independently diagnose, Investigate, and resolve system and service problems.

Perform other duties and tasks as assigned.

KNOWLEDGE & EXPERIENCE:

2 year degree in a computer related field or equivalent work experience

Excellent grasp of all client computer hardware, including, but not limited to peripherals, memory architectures, buses, video adapters, and storage

Excellent knowledge of and experience using enterprise administration tools for packaging and deploying software.

Excellent grasp of the administration and use of popular mobile devices

Working Knowledge of the administration and use of ManageEngine Desktop Central and other enterprise Desktop Support products

Working grasp of Citrix Receiver client for all operating systems

Working knowledge of Azure Cloud, Office 365, Microsoft Windows Networking, Active Directory, PowerShell and Group Policies

Working knowledge of networking technology, including, but not limited to TCP/IP, MAC protocol, Wireless protocols, network interface cards, Ethernet switches, network cabling, remote access methods and security

Basic knowledge of PKI infrastructure and applications

Basic knowledge of Energy Sector applications i.e. Bolo, Landworks, Geogrpahix, and Seisx a plus

Demonstrated ability to work on a team as well as independently with little supervision

Excellent communication skills, both written and oral

Self-motivated, goal-oriented professional with an ability to write technical documentation for internal use as well as end user facing documentation for self-help.

Excellent organizational skills and prioritization capabilities

Able to work in a high stress environment with changing priorities while meeting established deadlines

#EP2


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