Field Support Engineer

Skills Required:

• Knowledge of installing, configuring and administrating Microsoft desktop and server operating systems, Active Directory, and DNS troubleshooting
• High level of oral and written communication skills to communicate effectively with senior managers
• Work under pressure and think clearly in challenging situations in a logical manner
• Flexible in approach with fluid organizational structure that requires both teamwork and self-sufficiency

Experience Needed:

• Track tickets in ITSM ticketing System
• Experience working in healthcare, medical imaging or Cisco networking a plus
• Apply knowledge of technologies including Microsoft, Infrastructure Networks, thin client technologies, server virtualization and understanding of additional software

Primary Responsibilities:

• Delivering IT and related assistance upon request, or as you deem suitable
• Configuring new desktops, routers, modems, and similar devices
• Updating computer operating systems and other important software, as needed
• Substantiating requests for hardware and software purchases and upgrades, if appropriate
• Resolving network issues
• Speaking to customers to quickly get to the root of their problem
• Providing support in the form of procedural documentation
• Managing multiple cases at one time

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