Field Support Engineer
Skills Required:
- Knowledge of installing, configuring and administrating Microsoft desktop and server operating systems, Active Directory, and DNS troubleshooting
- High level of oral and written communication skills to communicate effectively with senior managers
- Work under pressure and think clearly in challenging situations in a logical manner
- Flexible in approach with fluid organizational structure that requires both teamwork and self-sufficiency
Experience Needed:
- Track tickets in ITSM ticketing System
- Experience working in healthcare, medical imaging or Cisco networking a plus
- Apply knowledge of technologies including Microsoft, Infrastructure Networks, thin client technologies, server virtualization and understanding of additional software
Primary Responsibilities:
- Delivering IT and related assistance upon request, or as you deem suitable
- Configuring new desktops, routers, modems, and similar devices
- Updating computer operating systems and other important software, as needed
- Substantiating requests for hardware and software purchases and upgrades, if appropriate
- Resolving network issues
- Speaking to customers to quickly get to the root of their problem
- Providing support in the form of procedural documentation
- Managing multiple cases at one time