Remote Help Desk Specialist

This position is a 6-month Contract-to-Hire, hourly position paying $28/hr W2.

Required Experience and Education:

• Associate degree in Information Technology or a closely related field, or the equivalent combination or work experience and education High School diploma or equivalent is required
• Excellent customer service skills
• Ability to effectively communicate technical information to end users
• Ability to research and troubleshoot computer hardware and software issues
• Must have a sincere desire to help others while providing friendly service
• Some travel may be required

 Preferred Skills:

• Microsoft Windows PC support
• Microsoft Office Application support
• Microsoft Exchange and Active Directory account management
• Manage support requests in a Service Management tool such as FreshService
• Network file backup and recovery
• Virus protection software administration
• Remote Desktop support using tools such as Bomgar or Zoom
• Video conferencing software such as Zoom

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