Job Title: Contact Center Representative I
Location: Denver, CO (Hybrid Work Environment)
Pay Rate: $20.00/hour + Annual Incentive Eligibility
Schedule: Full-time | Inbound Contact Center Role

Overview:
Our client, a mission-driven financial institution, is seeking a Contact Center Representative I to join their inbound support team. This individual will engage with members through phone, online messaging, and live chat, offering exceptional service and tailored financial solutions. This is a great opportunity for someone who thrives in a fast-paced, digital-first customer service environment and enjoys solving problems and building relationships.

Key Responsibilities:

  • Provide outstanding member support through phone, chat, and digital channels

  • Educate members on tools and options to simplify their banking experience

  • Identify financial needs and recommend products or services that align with individual goals

  • Use multiple systems to troubleshoot issues and deliver accurate solutions

  • Stay up to date with process changes and implement them effectively

  • Collaborate with internal departments to improve service outcomes

  • Achieve or exceed team-based performance metrics

  • Maintain confidentiality and handle member information securely

  • Perform other duties as assigned

Required Qualifications:

  • 2+ years of customer service experience (financial services preferred)

  • High school diploma or GED required

  • Strong verbal and written communication skills

  • Ability to navigate multiple computer systems efficiently

  • Strong decision-making and time management abilities

  • Adaptable, detail-oriented, and results-driven

Work Environment & Schedule:

  • Hybrid position with work conducted both on-campus and remotely

  • Standard business hours, Monday through Friday

  • Primarily desk-based work with no physical lifting requirements

Why This Role?
In addition to a starting hourly rate of $20, this position is eligible for an annual performance-based incentive plan tied to company-wide financial goals. Employees in this role make a measurable impact and are rewarded for their contributions.

Additional Benefits Include:

  • Multiple medical plan options (HSA and FSA available)

  • Dental and vision coverage

  • Life, AD&D, short- and long-term disability insurance

  • Over 20 days of paid time off annually

  • Paid anniversary leave and volunteer time

  • 11+ paid holidays

  • 401(k) with employer match (up to 6%)

  • Tuition reimbursement (up to $5,250/year)

  • 4 weeks of paid parental leave

  • Mental health support (EAP access)

  • Hybrid/remote office reimbursement up to $600/year

  • Individual learning and development opportunities

     

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