Field Support Engineer II

Location: Atlanta, GA (Onsite at Client Location)
Compensation: $45/hour
Position Type: 6-Month Contract-to-Hire

Position Summary

We’re partnering with a growing managed services organization seeking a Field Support Engineer II to provide dedicated onsite IT support for a single client location in Atlanta.

In this role, you will serve as the primary technical support presence for the client’s users and infrastructure, delivering hands-on troubleshooting, issue resolution, and day-to-day IT support. As the onsite representative, you’ll play a key role in building trusted relationships with users while ensuring a stable, secure, and efficient technology environment.

This position is ideal for an IT professional who enjoys direct end-user support, problem solving, and being the go-to technical resource within a client environment.

Key Responsibilities

  • Provide onsite IT support for a dedicated client location in Atlanta

  • Troubleshoot and resolve issues involving workstations, operating systems, applications, and network connectivity

  • Manage and triage incoming support tickets, escalating issues when needed

  • Deliver support for Windows and Mac operating systems

  • Assist users with Microsoft Office / Microsoft 365 applications

  • Support remote access tools, terminal services, and endpoint troubleshooting

  • Assist with troubleshooting related to servers, networking, and cloud-based platforms

  • Support patch deployment, alert remediation, and system monitoring

  • Perform root cause analysis to resolve recurring technical issues

  • Deploy operating systems using imaging or automated installation methods when needed

  • Maintain documentation and knowledge base updates for troubleshooting processes

  • Ensure compliance with security policies, documentation standards, and IT best practices

  • Communicate clearly with both technical and non-technical users while maintaining a high level of customer service

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
    (Equivalent work experience may substitute on a 1:1 basis)

  • 4+ years of IT support experience

  • 4+ years of customer-facing technical support experience

  • Experience supporting:

    • Windows and Mac operating systems

    • Microsoft Office / Microsoft 365

    • Remote access and terminal services

    • Basic server, networking, or cloud environments

  • Strong troubleshooting and problem-solving skills

  • Excellent communication and customer service skills

Preferred Qualifications

  • Experience deploying operating systems via automated imaging or scripted installations

  • Experience supporting enterprise user environments

  • Certifications such as:

    • Microsoft certifications

    • CompTIA A+

    • Network+

    • Security+

    • ITIL
      (or willingness to obtain within six months)

Why This Opportunity Stands Out

  • Dedicated onsite role supporting a single client environment

  • Opportunity to become a trusted IT resource for an entire office

  • Exposure to a variety of infrastructure and end-user technologies

  • Clear path from contract to long-term employment

Additional Details

This role is performed onsite at the client’s Atlanta office location. The position requires strong organizational skills, the ability to manage multiple support requests, and a proactive approach to technical problem solving.

Application

If you enjoy hands-on IT support and building strong relationships with end users while solving technical challenges, we’d love to connect.

Compliance Statement

Epic Placements participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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