The Support Desk Engineer I, provides the first line defense for clients.  They are responsible for actively listening to and engaging with clients, troubleshooting, and managing Tier 1 client incidents in a Support Desk environment. Every Engineer is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager.  You will be introduced to more advanced analytics including backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more
Qualifications
 
Technical Background and Skills

• Ability to provide basic end user support in an enterprise environment 
• Ability to support Windows & Mac Operating Systems
• Ability to support Microsoft Office Suite
• Basic understanding of Active Directory
• Basic understanding of MS terminal services, Citrix XenApp client
• Experience troubleshooting remote access issues
• Basic understanding of VMWare and VDI

 
Non-technical Skills

• Verbal Communication: Intermediate
• Written Communication: Intermediate
• Customer Service: Intermediate
• Presentation Communication: Intermediate
• Analytical/Problem Solving: Basic
• Mentoring: Basic
• Influence/Persuasion/Forward Thinking: Basic
• Executive Level Presence: Basic

 
Education & Certifications

• Bachelor's degree or equivalent experience
• Candidate must have one of the following or be willing to obtain within 6 months of employment: MCP, A+, Security+, Network+ 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.