As Program Manager you will be responsible for the coordinated delivery of one of our major brand & customer migration initiatives.



What do you do in the role?


·    Responsible for the successful migration of customers from one of our brands into our core platform.

·    Coordinate the ongoing gap analysis between current and future state, working with our Product and Developments teams to define feature gaps and new build work.

·    Coordinate the delivery of features across multiple squads and regions.

·    Oversee the data migration activities to move customers into our core platform.

·    Support teams by breaking down roadblocks, improving communication, and facilitating meetings to drive delivery and improve the quality and velocity of the migration team.

·    Lead end to end testing activities to ensure a seamless experience for our customers.

·    Leverage your people skills and commercial acumen to ensure that timelines and commitments are being met.

·    Working with leaders from marketing, account management, support, sales, and finance to define and plan work required across the organization to deliver a migration.

·    Provide accurate status updates to the leadership group.

·    Implement and manage change when necessary to meet project outputs. 

·    Proactively manage and communicate issues relating to scope, risk, time, and customer impact.



How success will be measured


·    On time delivery of the migration project.

·    Customer experience (measured primarily via NPS pre and post migration), conversion rates, churn and revenue rates. 

·    Effective communication of issues into the leadership group and relevant stakeholders.

·    Positive and team focused contributions to the wider leadership team.




What experience/qualities you need to bring with you


·    You are first and foremost a people person who can understand and inspire people and teams.

·    You have demonstrated experience in leading teams through complex migration projects.

·    As a pragmatist, you can distill complex and ambiguous situations into actionable plans for your team.

·    You are a delivery focused individual who values curiosity, collaboration and developing others to succeed.

·    You have worked with global and understand how to work with distributed teams across a number of time zones.



What we promise to give you


·      The chance to put forward your best ideas.

·      A supportive and collaborative environment.

·      Access to all tools and people you need in order to be successful.

·      Remote work environment – must be available to work primarily US hours with some work across Australia time zones.